Member Sign-up/Updating Account Information/Cancelling Account - MOS Net Order List of FAQ

MOS Net Order List of FAQ

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MOS Net Order List of FAQ

Member Sign-up/Updating Account Information/Cancelling Account

Even though I have never used Mos Net Order, I get the following error: "The email address you entered is already in use with another Mos Online Member account."

Member Sign-up

Even though I have never used Mos Net Order, I get the following error: "The email address you entered is already in use with another Mos Online Member account."

If I am already signed up as a Mos Online Member, how do I sign up to use the Mos Net Order website?

I have not received the member sign-up email.

How can I see and change the information in my member profile?

When I entered my member account email address, I received the following error: "The email address you entered is already in use with another Mos Online Member account."

I am already signed up as a member on the official Mos Burger website. Do I need to sign up separately on the Mos Net Order website?

How do I sign up as a new Mos Online Member?

Can I place an order using the Mos Net Order service without signing up as member?

I received the following error: "An error has occurred during the member sign-up process. Please try to sign up as a member again."

What is a Mos Online Member?

I received the following error: "We were unable to complete the member sign-up process either because the process is already complete or the link you were sent has expired..."

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Changing Email Address

I forgot the email address for my Mos Net Order account.

After entering the new email address and accessing the link sent to me, I received the following error: "We cannot change your email address. Please try changing your email address again."

What do I need to do when I change my email address?

I have not received the email to change my email address.

I was unable to change my email address due to the following error: "We cannot change your email address either because the process is already complete or the link you were sent has expired."

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Cancelling Account

I do not know whether the account cancellation process is completed.

How do I cancel my account?

If I cancel my account, will my personal information be removed from Mos Burger's Net Order website?

I have not received the email confirming that I cancelled my account.

Changing Password

I received the following error: "The link for changing your password has expired. Please try changing your password again."

After entering my email address followed by my verification code, I received the following error: “The passcode you entered is incorrect.”

I received the following error: "The device you used to enter your email address or that you sent an empty email from does not match your current device. Please try changing your password again."

I received the following error: "We cannot change your password. Please try changing your password again."

I have not received the email to change my password.

I forgot my password.

How do I change my password?

I received the following error: “We could not find your member information.”

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