--- title: Special Reservation Ordering | MOS Net Order List of FAQ description: Special Reservation Ordering --- [Skip to content](https://faq.mos.jp/en/special-reservation-ordering#main-content) - [English](https://faq.mos.jp/en/special-reservation-ordering) - [日本語](https://faq.mos.jp/特別予約注文について) English Show submenu for translations ![new storelogo\_RGBimage\_bas\_green\_230127-1](https://faq.mos.jp/hs-fs/hubfs/new%20storelogo_RGBimage_bas_green_230127-1.png?width=57&height=40&name=new%20storelogo_RGBimage_bas_green_230127-1.png) - ホーム - 製品 - 価格 - ブログ - 会社 Open main navigation Close main navigation - ホーム - 製品 - 価格 - ブログ - 会社 - - [English](https://faq.mos.jp/en/special-reservation-ordering) - [日本語](https://faq.mos.jp/特別予約注文について) English Show submenu for translations - [Net Order TOP](https://netorder.mos.co.jp/) [Net Order TOP](https://netorder.mos.co.jp/) Net Order FAQ - There are no suggestions because the search field is empty. 1. 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[Special Reservation Ordering](https://faq.mos.jp/en/special-reservation-ordering) # Special Reservation Ordering - [I want to know whether you have fukubukuro/lucky bags in stock.](https://faq.mos.jp/en/https/faq.mos.jp/en/i-want-to-know-whether-you-have-fukubukuro/lucky-bags-in-stock) - [I have not received the reservation confirmation email.](https://faq.mos.jp/en/https/faq.mos.jp/en/i-have-not-received-the-reservation-confirmation-email) - [Can I pay for the product when I pick it up?](https://faq.mos.jp/en/https/faq.mos.jp/en/can-i-pay-for-the-product-when-i-pick-it-up) - [What is Special Reservation Ordering?](https://faq.mos.jp/en/https/faq.mos.jp/en/what-is-special-reservation-ordering) - [When I went to confirm my order, I was unable to complete the purchase.](https://faq.mos.jp/en/https/faq.mos.jp/en/when-i-went-to-confirm-my-order-i-was-unable-to-complete-the-purchase) - [When does payment complete if I used a credit card?](https://faq.mos.jp/en/https/faq.mos.jp/en/when-does-payment-complete-if-i-used-a-credit-card) - [Can I use the food vouchers from fukubukuro/lucky bags for mobile orders?](https://faq.mos.jp/en/https/faq.mos.jp/en/can-i-use-the-food-vouchers-from-fukubukuro/lucky-bags-for-mobile-orders) - [I cannot connect to the reservation website.](https://faq.mos.jp/en/https/faq.mos.jp/en/i-cannot-connect-to-the-reservation-website) - [I lost my reservation confirmation email and I cannot cancel my order. What should I do?](https://faq.mos.jp/en/https/faq.mos.jp/en/i-lost-my-reservation-confirmation-email-and-i-cannot-cancel-my-order.-what-should-i-do) - [Where can I buy fukubukuro/lucky bags?](https://faq.mos.jp/en/https/faq.mos.jp/en/where-can-i-buy-fukubukuro/lucky-bags) - [Can I purchase menu items normally available to order online together with a special reservation order product?](https://faq.mos.jp/en/https/faq.mos.jp/en/can-i-purchase-menu-items-normally-available-to-order-online-together-with-a-special-reservation-order-product) - [Can I cancel a special reservation order?](https://faq.mos.jp/en/https/faq.mos.jp/en/can-i-cancel-a-special-reservation-order) - [When paying online for a special reservation order using either PayPay or d Barai, the payment continues to be shown as "payment accepted" or "processing."](https://faq.mos.jp/en/https/faq.mos.jp/en/when-paying-online-for-a-special-reservation-order-using-either-paypay-or-d-barai-the-payment-continues-to-be-shown-as-payment-accepted-or-1748283579352) - [What should I say to the store staff when I go to pick up my product?](https://faq.mos.jp/en/https/faq.mos.jp/en/what-should-i-say-to-the-store-staff-when-i-go-to-pick-up-my-product) - [Can I change a special reservation order?](https://faq.mos.jp/en/https/faq.mos.jp/en/can-i-change-a-special-reservation-order) - [Can I place a special reservation order without signing up as a member?](https://faq.mos.jp/en/https/faq.mos.jp/en/can-i-place-a-special-reservation-order-without-signing-up-as-a-member) - [I made an early bird discount reservation for Mos Chicken, but want to change the pick-up date and time.](https://faq.mos.jp/en/https/faq.mos.jp/en/i-made-an-early-bird-discount-reservation-for-mos-chicken-but-want-to-change-the-pick-up-date-and-time) - [Can you issue receipts for special reservation orders?](https://faq.mos.jp/en/https/faq.mos.jp/en/can-you-issue-receipts-for-special-reservation-orders) - [Can I use coupons?](https://faq.mos.jp/en/https/faq.mos.jp/en/can-i-use-coupons) See less ▼ - [Most Viewed Questions](https://faq.mos.jp/en/most-viewed-questions) - [Checkout and Payment](https://faq.mos.jp/en/checkout-and-payment) - [Ordering](https://faq.mos.jp/en/ordering#main-content) - [Order History](https://faq.mos.jp/en/ordering#order-history) - [Ordering](https://faq.mos.jp/en/ordering#ordering) - [Available Menu Items](https://faq.mos.jp/en/ordering#available-menu-items) - [Delivery Service](https://faq.mos.jp/en/delivery-service#main-content) - [Delivery Fee](https://faq.mos.jp/en/delivery-service#delivery-fee) - [Delivery Hours](https://faq.mos.jp/en/delivery-service#delivery-hours) - [Delivery Service Issues](https://faq.mos.jp/en/delivery-service#delivery-service-issues) - [Delivery Areas](https://faq.mos.jp/en/delivery-service#delivery-areas) - [Member Sign-up/Updating Account Information/Cancelling Account](https://faq.mos.jp/en/member-sign-up-updating-account-information-cancelling-account#main-content) - [Member Sign-up](https://faq.mos.jp/en/member-sign-up-updating-account-information-cancelling-account#member-sign-up) - [Changing Email Address](https://faq.mos.jp/en/member-sign-up-updating-account-information-cancelling-account#changing-email-address) - [Cancelling Account](https://faq.mos.jp/en/member-sign-up-updating-account-information-cancelling-account#cancelling-account) - [Changing Password](https://faq.mos.jp/en/member-sign-up-updating-account-information-cancelling-account#changing-password) - [d Points](https://faq.mos.jp/en/d-points) - [Special Reservation Ordering](https://faq.mos.jp/en/special-reservation-ordering) - [Using Mos Net Order](https://faq.mos.jp/en/using-mos-net-order) - [Products](https://faq.mos.jp/en/products#main-content) - [Calorie and Allergen Information](https://faq.mos.jp/en/products#calorie-and-allergen-information) - [Returns](https://faq.mos.jp/en/products#returns) - [Product Information](https://faq.mos.jp/en/products#product-information) - [Features for Members](https://faq.mos.jp/en/features-for-members#main-content) - [Mos Net Order Members-only Emails](https://faq.mos.jp/en/features-for-members#mos-net-order-members-only-emails) - [Using Coupons](https://faq.mos.jp/en/features-for-members#using-coupons) - [Mos cards](https://faq.mos.jp/en/features-for-members#mos-cards) - [Services Besides Mos Net Order](https://faq.mos.jp/en/services-besides-mos-net-order#main-content) - [Stores](https://faq.mos.jp/en/services-besides-mos-net-order#stores) - [Campaigns](https://faq.mos.jp/en/services-besides-mos-net-order#campaigns) - [App](https://faq.mos.jp/en/services-besides-mos-net-order#app) - [Food Safety](https://faq.mos.jp/en/food-safety) - ホーム - 製品 - 価格 - ブログ - 会社 [![Chill listening crop-3](https://faq.mos.jp/hs-fs/hubfs/new%20storelogo_RGBimage_bas_green_230127-1.png?width=34&height=24&name=new%20storelogo_RGBimage_bas_green_230127-1.png "Chill listening crop-3")](https://faq.mos.jp/) Copyright © 2026, ray.co.jp