When I entered my member account email address, I received the following error: "The email address you entered is already in use with another Mos Online Member account."

If you cannot remember your password, please go to the Change Password page and reset your password. The password you used up to this point will be replaced by the new password you set.

You will not be able to reset your password if your current email address is different from the one used with the account. In this case, please sign up as a member again.

Please note that the English translation of this content is based on a simplified translation. Some expressions may contain errors. Thank you for your understanding.