As part of enhancing the security of the website, we check cookies during the password changing process to ensure that the browser used to enter the email address and the browser used to access the new member sign-up link is the same one.
Please try changing your password again, only this time please sign up as a member using the same browser that you used to send the email.
The same error may occur if you have cookies disabled or if the cookie that was created when you entered your email address has been deleted after you receive the automatic reply email. For information on how to change your cookie settings, please see your smartphone's user guide or use your web browser's help feature.
Please note that the English translation of this content is based on a simplified translation. Some expressions may contain errors. Thank you for your understanding.