I have not received the reservation confirmation email.

Please check whether the email is in your junk mail folder.

Please check to see if your email service's junk mail or other filters are active. If they are, please configure them to allow email sent from the "mos.jp" domain.

If they are, please configure them to allow email sent from the "mos.jp" domain.

If you placed an order using the "Order as Guest" button, there is the possibility your email address was entered incorrectly.

If the email has not arrived, there is also the possibility that your order was not sent to the store. Please contact the store directly to confirm your order.

Please note that the English translation of this content is based on a simplified translation. Some expressions may contain errors. Thank you for your understanding.