What should I do if my products do not arrive?

We apologize for the inconvenience.
Your order may not have arrived for one of the following reasons.

 
-Your order may not have completed successfully.
When an order completes, the store sends an email with details regarding it. Please check whether you have received that email.

Please review the email with details regarding your order to find the store you placed your order with. Please note that orders cannot be cancelled using the Mos Net Order website. Please contact that store directly regarding cancelling your order.

If your order has not arrived because of reasons other than those above, please contact the store you placed your order with directly.

Please note that the English translation of this content is based on a simplified translation. Some expressions may contain errors. Thank you for your understanding.