---
title: I want to cancel my order.
description: *In some situations the store may not be able to cancel your order.         Please note that the English translation of this content is based on a simplified translation. Some expressions may contain
---

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[Net Order TOP](https://netorder.mos.co.jp/)

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1. [MOS Net Order List of FAQ](https://faq.mos.jp/en?hsLang=en)
2. [Ordering](https://faq.mos.jp/en/ordering?hsLang=en)
3. [Ordering](https://faq.mos.jp/en/ordering?hsLang=en#ordering)

# I want to cancel my order.

#### Orders cannot be cancelled using the Mos Net Order website. Please contact the store directly about cancelling your order.

\*In some situations the store may not be able to cancel your order.

 

 

 

 

Please note that the English translation of this content is based on a simplified translation. Some expressions may contain errors. Thank you for your understanding.

- [Most Viewed Questions](https://faq.mos.jp/en/most-viewed-questions?hsLang=en)
- [Checkout and Payment](https://faq.mos.jp/en/checkout-and-payment?hsLang=en)
- [Ordering](https://faq.mos.jp/en/ordering?hsLang=en#main-content)

    - [Order History](https://faq.mos.jp/en/ordering?hsLang=en#order-history)
    - [Ordering](https://faq.mos.jp/en/ordering?hsLang=en#ordering)
    - [Available Menu Items](https://faq.mos.jp/en/ordering?hsLang=en#available-menu-items)
- [Delivery Service](https://faq.mos.jp/en/delivery-service?hsLang=en#main-content)

    - [Delivery Fee](https://faq.mos.jp/en/delivery-service?hsLang=en#delivery-fee)
    - [Delivery Hours](https://faq.mos.jp/en/delivery-service?hsLang=en#delivery-hours)
    - [Delivery Service Issues](https://faq.mos.jp/en/delivery-service?hsLang=en#delivery-service-issues)
    - [Delivery Areas](https://faq.mos.jp/en/delivery-service?hsLang=en#delivery-areas)
- [Member Sign-up/Updating Account Information/Cancelling Account](https://faq.mos.jp/en/member-sign-up-updating-account-information-cancelling-account?hsLang=en#main-content)

    - [Member Sign-up](https://faq.mos.jp/en/member-sign-up-updating-account-information-cancelling-account?hsLang=en#member-sign-up)
    - [Changing Email Address](https://faq.mos.jp/en/member-sign-up-updating-account-information-cancelling-account?hsLang=en#changing-email-address)
    - [Cancelling Account](https://faq.mos.jp/en/member-sign-up-updating-account-information-cancelling-account?hsLang=en#cancelling-account)
    - [Changing Password](https://faq.mos.jp/en/member-sign-up-updating-account-information-cancelling-account?hsLang=en#changing-password)
- [d Points](https://faq.mos.jp/en/d-points?hsLang=en)
- [Special Reservation Ordering](https://faq.mos.jp/en/special-reservation-ordering?hsLang=en)
- [Using Mos Net Order](https://faq.mos.jp/en/using-mos-net-order?hsLang=en)
- [Products](https://faq.mos.jp/en/products?hsLang=en#main-content)

    - [Calorie and Allergen Information](https://faq.mos.jp/en/products?hsLang=en#calorie-and-allergen-information)
    - [Returns](https://faq.mos.jp/en/products?hsLang=en#returns)
    - [Product Information](https://faq.mos.jp/en/products?hsLang=en#product-information)
- [Features for Members](https://faq.mos.jp/en/features-for-members?hsLang=en#main-content)

    - [Mos Net Order Members-only Emails](https://faq.mos.jp/en/features-for-members?hsLang=en#mos-net-order-members-only-emails)
    - [Using Coupons](https://faq.mos.jp/en/features-for-members?hsLang=en#using-coupons)
    - [Mos cards](https://faq.mos.jp/en/features-for-members?hsLang=en#mos-cards)
- [Services Besides Mos Net Order](https://faq.mos.jp/en/services-besides-mos-net-order?hsLang=en#main-content)

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    - [App](https://faq.mos.jp/en/services-besides-mos-net-order?hsLang=en#app)
- [Food Safety](https://faq.mos.jp/en/food-safety?hsLang=en)

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