I have not received an email confirming my order.

You may not have received the email for the following reasons:

1.Your order has not been completed (due to an error)
If your order has not completed due to an error, that error will also be shown on your screen at checkout.
In such instances, your order has not been completed and so a confirmation email will not be sent.

2.Junk mail filtering is configured on your device
If you are using your mobile service provider's junk mail filtering feature, then you may not be able to receive the email.
Please add "mos.jp" to the list of allowed domains to prevent it from being handled as junk mail.

3. The email may have been put in your Junk Mail folder
The email may have been put in your email account's Junk Mail folder. Please look to see if it is there.
If you placed an order using the "Order as Guest" button, there is the possibility your email address was entered incorrectly.

If you have not received the order confirmation email, there is also the possibility that your order was not sent to the store. Please contact the store directly to confirm your order.

Please note that the English translation of this content is based on a simplified translation. Some expressions may contain errors. Thank you for your understanding.