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I have not received an email confirming my mobile order.

You may not have received the Order Received Confirmation Email for the following reasons.
 


-Active junk mail or block sender settings

*The Order Received Confirmation Email is sent from the "mos.jp" domain. Please make the necessary changes to these settings to enable receipt of the email.


-Your email address was entered incorrectly

*When entering your email address during a guest purchase, a "Send Test Email" button is located next to the box where you enter your email address. You may use that button to confirm that you can successfully receive email with the address as it is entered.

-The onscreen ordering process was not completed to the end

*The ordering process is complete when "Thank you for your order" is displayed on the order screen.

 

If you still are unable to receive the Order Received Confirmation Email after confirming the above, please contact the store you are ordering from directly and inform them that you "have not received the Order Received Confirmation Email."

 

 

 

Please note that the English translation of this content is based on a simplified translation. Some expressions may contain errors. Thank you for your understanding.